Shipping & Returns
We ship domestically via UPS with a flat rate for just $7.95. Please allow 1-2 business days for orders to be processed before being shipped. You will receive a confirmation email with tracking information when the order has been shipped - orders typically arrive within 2-7 days, depending on delivery location. Weekends and holidays are excluded from processing and shipping times. Orders placed on non-business days will ship the following business day. Delivery times are not guaranteed, notwithstanding additional costs, but are our best approximation and can vary. Shipments occur only on weekdays. Shipping is subject to change and will be determined at the time of order.
Fira Boutique is NOT responsible for:
- USPS: 1-800-275-8777
- International USPS: 1-800-222-1811
- UPS: 1-800-742-5877
- We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order, and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
- We are NOT responsible if the package is not delivered int he guaranteed shipping times as it may take 1-2 business days to process the order, and we cannot be held liable for UPS guarantees. If the item is not delivered in time, please contact UPS (1-888-742-5877). We will NOT refund additional shipping charges if UPS fails to meet their guaranteed shipping times.
- We cannot guarantee that you will or will not be charged any customs duties, fees or taxes. You are responsible for all applicable customs, duties, taxes, and fees charged by your government. Please contact your country's customs office for respective charges and rates on a package coming outside of your country. International customers (outside of the United States) are responsible for all import duties, customs, and local taxes charged by your country. We cannot advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
- It is the buyer's responsibility to make sure that he or she enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to cancel your order or change your shipping address, please call us (217-954-0775) as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will do so.
- If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
- All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
Free in store pickup is available at our boutique location - 700 S Gregory St, Suite E, Urbana, IL 61801 - during showroom hours. Showroom hours are M-F 2:00pm-5:30pm, and Sat 10:00am-4:00pm. In-store pickup orders are available generally same day after purchase. You will receive an email notification from your order when it is ready to be picked-up. Please wait to pick-up until receiving notification.
All sale items are final sale and are NOT returnable. If a final sale item is returned, it will be shipped back to the customer at customer expense or donated. All regularly priced merchandise returns are as follows: Items must be returned in their original, unworn, unwashed condition and with original tags attached. We reserve the right to reject returns that appear to be damaged, worn, washed or altered in any way. A valid receipt must be presented with the return.
We inspect all items before shipping and guarantee our merchandise to be free of manufacturing defects. If an item you’ve received is damaged or defective, contact us via Facebook messenger, Instagram direct message or email firstname.lastname@example.org within 3 days of delivery or pickup. Please include the name of the item you ordered as well as a picture of the damage.
FREE RETURNS FOR ALL U.S. ORDERS + NO RESTOCKING FEES. We accept online purchase returns within 30 days of the fulfillment date for store credit or an exchange. We only offer store credit or exchanges. We do not issue refunds to original method of payment. For your convenience, we include a pre-paid return label in all packages. Original shipping and handling fees are non-refundable. Your store credit will be applied to your account once the return is processed and approved. The store credit amount will be available as a payment method at checkout when completing your next purchase. You must be signed into your account to use your store credit.
To return an item: Simply use the return label provided with your package, complete a return request by revisiting your order history under your account online and/or fill out and place a return form in the package, and reseal. A confirmation email will be sent when the return has been processed and credit is applied to your account. Note the tracking number on the label to keep track of the delivery status. Fira is not responsible for lost returned packages.
Due to the uniqueness of the items our boutique carries, all sales are final with no refunds. We strongly recommend all items be tried on prior to purchase, but if for any reason you are not happy with your purchase, it may be returned for store credit or exchange. All eligible returns must be made within 10 days of purchase with a valid receipt. Extended return periods will be granted during the holiday season.
Please contact us on Facebook through the Fira Boutique business page Messenger, email us at email@example.com or call 217-954-0775 during business hours.