Shipping & Returns
We ship domestically via UPS for just $7.95 flat rate. Please allow 48 hours for orders to be processed before being shipped. You will receive a confirmation email with tracking information when the order has been shipped - orders typically arrive within 2-7 days, depending on delivery location. Weekends and holidays are excluded from processing and shipping times. Orders placed on non-business days will ship the following business day.
Free in store pickup is available at our boutique location - 700 S Gregory St, Suite E, Urbana, IL 61801 - during business hours. Store hours are M-F 10:00am-7:00pm, Sat 10:00am-6:00pm, and Sun 12:00pm-4:00pm. In store pickup orders are available 1 hour after purchase.
All sale items are final sale. Items must be returned in their original, unworn, unwashed condition and with original tags attached. We reserve the right to reject returns that appear to be damaged, worn, washed or altered in any way. A valid receipt must be presented with the return.
We inspect all items before shipping and guarantee our merchandise to be free of manufacturing defects. If an item you’ve received is damaged or defective, contact us via Facebook messenger, Instagram direct message or email firstname.lastname@example.org within 3 days of delivery or pickup. Please include the name of the item you ordered as well as a picture of the damage.
We accept shipped purchase returns within 21 days of the purchase date for store credit or an exchange. For your convenience, we include a pre-paid return label in all packages. The customer is responsible for all shipping and handling fees for returned items - a fee of $7.95 is deducted from store credit when the included pre-paid label is used. Original and return shipping and handling fees are non-refundable.
To return an item: Simply use the return label provided with your package, fill out and place a return form in the package, and reseal. A confirmation email will be sent when the return has been processed and credit is applied to your account. Note the tracking number on the label to keep track of the delivery status. Fira is not responsible for lost returned packages.
Due to the uniqueness of the items our boutique carries, all sales are final with no refunds. We strongly recommend all items be tried on prior to purchase, but if for any reason you are not happy with your purchase, it may be returned for store credit or exchange. All eligible returns must be made within 10 days of purchase with a valid receipt. Extended return periods will be granted during the holiday season.
Please contact us on Facebook through the Fira Boutique business page messenger, email us at email@example.com or call 217-954-0775 during business hours.