Shipping & Returns
Standard Shipping orders ship domestically via UPS with a flat rate for just $8.95. We offer Free Shipping on orders that are over $100 within the continental United States (exclusions apply). Shipment to Hawaii and Alaska is $10.95. Shipping prices to Canada are based on the total weight of the order. All other countries will ship via UPS and will vary in rates. Please allow 1-2 business days for orders to be processed before being shipped from our warehouse. You will receive a confirmation email with tracking information when the order has been shipped - Standard Shipping orders typically arrive within 2-7 days, depending on delivery location. Second-day and Next-day Shipping options will ship via UPS using a live rate based on your location calculated at checkout. Please allow 2-3 days for Second-day shipments and 1-2 days for Next-day shipments to arrive after shipping. Weekends and holidays are excluded from processing and shipping times. Orders placed on non-business days will ship the following business day. Delivery times are not guaranteed, notwithstanding additional costs, but are our best approximation and can vary. Shipments occur only on weekdays. Shipping is subject to change and will be determined at the time of order.
Fira Boutique is NOT responsible for:
- USPS: 1-800-275-8777
- International USPS: 1-800-222-1811
- UPS: 1-800-742-5877
- We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order, and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
- We are NOT responsible if the package is not delivered int he guaranteed shipping times as it may take 1-2 business days to process the order, and we cannot be held liable for UPS guarantees. If the item is not delivered in time, please contact UPS (1-888-742-5877). We will NOT refund additional shipping charges if UPS fails to meet their guaranteed shipping times.
- We cannot guarantee that you will or will not be charged any customs duties, fees or taxes. You are responsible for all applicable customs, duties, taxes, and fees charged by your government. Please contact your country's customs office for respective charges and rates on a package coming outside of your country. International customers (outside of the United States) are responsible for all import duties, customs, and local taxes charged by your country. We cannot advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
- It is the buyer's responsibility to make sure that he or she enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to cancel your order or change your shipping address, please call us (217-954-0775) as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will do so.
- If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
- All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
Free local pickup is available at our warehouse - 1800 Woodfield Drive, Suite C, Savoy, IL 61874. Pickup hours are M-F 10:00am - 4:00pm. Please allow 1-2 business days for orders to be processed. You will receive a confirmation email when your order is ready for pickup. Please wait to pickup until receiving notification. You can also check the status of your orders within your account order history at any time.
When arriving to pickup your order, pull into the drive and follow the parking lot around to the back. Stay in your car. Call 217-954-0775. Let us know what vehicle you're in and an associate will bring your order out to you!
All sale items & flash sales are FINAL SALE and are NOT returnable. If a final sale item is returned, it will be shipped back to the customer at customer expense or donated. Below are the categories in which your item will be FINAL SALE:
- All Accessories
- Bodysuits + Intimates
- Face Masks
All other regularly priced merchandise returns are as follows: Items must be returned in their original, unworn, unwashed condition and with original tags attached. We reserve the right to reject returns that appear to be damaged, worn, washed or altered in any way. A packing slip, return form, or receipt must be presented with the return.
We inspect all items before shipping and guarantee our merchandise to be free of manufacturing defects. If an item you’ve received is damaged or defective, send us a message within your order, contact us via Facebook messenger or email email@example.com within 3 days of delivery or pickup. Please include your order number as well as a picture of the damage.
FREE RETURNS FOR ALL U.S. ORDERS + NO RESTOCKING FEES. We accept returns within 30 days of the fulfillment date for store credit only. We do not issue refunds to original method of payment. Original shipping and handling fees are non-refundable. Your store credit will be applied to your account once the return is processed and approved. The store credit amount will be available as a payment method at checkout when completing your next purchase. You must be signed into your account to use your store credit. Exchanges must be made by returning the unwanted item and repurchasing the new item in a new order.
To return an item: For online purchases, sign in to your account and navigate to the returns portal found within your account menu. Search for your order and follow the steps to complete a return request. Once your RMA is approved, you will be emailed further return instructions and your pre-paid shipping label. A confirmation email will be sent when the return has been processed and credit is applied to your account. Note the tracking number on the label to keep track of the delivery status. Fira is not responsible for lost returned packages.
In-App Purchase Returns
To return an item purchased from the Fira Boutique App, please provide your order number, items wanting to return and reason in an email to firstname.lastname@example.org to request an RMA number and return label. Once your return request is approved, you will be emailed further return instructions and your pre-paid shipping label. A confirmation email will be sent when the return has been processed and credit is applied to your account. Fira Boutique App and firaboutique.com customer accounts and credits are separate accounts and systems that are not integrated with each other. Please note store credits are specific to the platform the purchase was made on and are not able to be combined. Note the tracking number on the label to keep track of the delivery status. Fira is not responsible for lost returned packages.
If your purchase was not made through the website and is not searchable within the returns portal, please print and include a Return Form with your re-sealed package.
Please contact us on Facebook through the Fira Boutique business page Messenger, email us at email@example.com or call 217-954-0775 during business hours.